Email your customers

You can email every customer with news about your service, or send an offer to the customers who agreed to offers.

Only the account owner or an admin can send emails to customers.

Two kinds of email

Kind	Goes to	Use it for
Announcement	Every customer with an email address, including those who turned offers off	News about your service. Never an offer.
Campaign	Only customers who agreed to offers	An offer. Each email ends with an unsubscribe link that cannot be removed.

There is no way to send an offer to customers who did not agree. This is by design.

Who can be reached at the top of Campaigns shows three counts: your customers, those with an email address, and those who agreed to offers.

Send an email

Go to Customers › Campaigns and choose New email.
Choose Announcement or Campaign.
For a campaign, give it a Name. Customers never see this. Then choose Who: Everyone who agreed to offers, Hosting with no domain or Cancelled in the last year.
Write the Subject and the Message. [FIRST NAME] becomes each customer’s first name.
For an announcement, tick This is news about our service, not an offer.
For a campaign, leave Stop for anyone with an unpaid invoice on if they should get the reminder instead.
Choose Preview to see it on a Computer or a Phone, and Send a test to me.
Choose Send…, check the count, then choose Send to 120 customers (the button gives the real count).

It goes out over a few minutes and cannot be called back once sent. You can leave the page. Sending carries on. The send is kept in the audit log with your name.

They go by email. SMS can be added once it is set up.

After it is sent

The list shows each email’s Kind, Who, when it was Sent and how many it was Sent to. Open one to see Sent by and Opened, bought.

If sending stops because the email service did not answer, nobody gets it twice. Choose Send to the other 40 (the button gives the real count) to finish.

If something goes wrong

Contact Taji support at [email protected] or +250782009639.