Pay an invoice with MoMo or card

You can pay any invoice from your client area with mobile money, a card, your wallet or a bank deposit.

Find the invoice

1. Go to Billing & wallet, then Invoices. Unpaid shows what you owe.
2. Open the invoice. It shows what you owe, the due date and the VAT, if your host charges it.
3. Choose Pay with the amount, for example Pay RWF 12,000.

An invoice marked Proforma invoice is a bill before payment. Your tax invoice is issued as soon as the payment is confirmed.

Choose how much

Under How much, choose The full amount. If your host allows part payments, you can choose Part of it and type the Amount to pay now. The screen shows the least and the most you can pay. Your hosting and domain renew once the invoice is paid in full.

Pay with MoMo

1. Under How, choose MTN MoMo or Airtel Money. The request goes to the mobile number on your account.
2. Choose the pay button, for example Pay RWF 12,000 with MoMo.
3. Approve the payment on your phone. Nothing is taken until you approve it.
4. The payment page shows each step and updates by itself. When it says Thank you. That is paid., you are done.

No prompt on your phone? On MTN, dial 1827*1#. If the timer ends, no money moves and it is safe to try again with Send the request again.

Already approved on your phone? Do not pay again. The page checks with the network and updates by itself.

Pay by card

1. Under How, choose Bank card.
2. Choose the pay button, for example Pay RWF 12,000 by card.
3. Type your card on the card provider’s secure page. Your host never sees your card number.
4. You come back to a page that says Paid. and shows your receipt.

If the page says Still checking with the card provider., do not pay again. It updates within a few minutes.

Other ways to pay

Your host chooses which ways to pay it offers, so you may not see all of these.

• Wallet: pays from your wallet balance. The row shows your balance, and says so if it is not enough.
• Bank deposit: you pay at the bank, then upload the slip. See Bank deposit and proof of payment.

Your receipt and invoice are in Invoices once the payment is confirmed. Choose Download PDF to keep a copy.

Who can pay

Only the account owner and billing contacts can pay. Someone with technical access sees Paying is not part of your role.

If something goes wrong

Open a ticket from Support, or contact your host.