Your team and contacts

The account owner can invite other people to sign in, each with their own email and two-step sign-in.

Invite a team member

1. Go to Account, then Team and contacts.
2. Choose Invite a team member.
3. Type Their name and Their email. They sign in with this email, never yours.
4. Under What can they do?, choose one:
   • Billing only: see and pay invoices, top up the wallet.
   • Technical only: DNS, nameservers, control panel. Cannot pay or see invoices.
   • Everything except the team: all of the above. Only you can invite or remove people.
5. Tick Also send them invoices and renewal reminders if they should get them.
6. Choose Send the invite.

They get an email with a link. It stops working after 24 hours. If it runs out, open their row and choose Send the invite again.

You need two-step sign-in on your own account before you can change your team. See Sign in and keep your account safe.

Change or remove someone

1. Under People who can sign in, open the person.
2. Change what they can do and choose Save. It applies from their next step in the client area.
3. To remove them, choose Remove from the team, then Yes, remove and their name.

A removed person is signed out everywhere at once. You can invite them again later.

Who gets your messages

Who gets our messages shows who receives Invoices and renewals and Technical notices. Someone with technical access only cannot be sent invoices.

More than one account

If you belong to more than one customer account, you use one sign-in for all of them. Choose Switch account to move between them.

If something goes wrong

Open a ticket from Support, or contact your host.