Get help: tickets

A support ticket reaches a person at your host, and you can follow every reply in one place.

Open a ticket

1. Go to Support and choose Open a new ticket.
2. Under What is it about?, choose a topic.
3. Under Which service?, choose the service, or None of these.
4. Under In one line, say what is wrong, for example “Email is not arriving on my phone”.
5. Under What happened, and what did you expect?, give the detail.
6. To add a screenshot, choose Take a photo or choose a file under Add a screenshot or file (optional). Use a PDF, JPG or PNG up to [UPLOAD LIMIT].
7. Choose the send button. It names your host, for example Send to and the host’s name.

Never put a password in a ticket.

From a hosting service, Get help with this service opens the same form.

Follow and reply

Support lists your tickets on the Open and Closed tabs. A ticket shows Answered when your host has replied.

To reply, open the ticket, write under Your reply and choose Send reply. Choose Attach a file to add one.

When the problem is fixed, choose This is solved · close the ticket. A closed ticket cannot take replies. Open a new ticket if you still need help.

If your message does not send

What you wrote is kept. Check your connection and choose Try again.

If something goes wrong

Open a ticket from Support, or contact your host.